Maintenance & Support
Scientel's personnel provide our customers with ongoing monitoring and maintenance services on new and existing systems. Our comprehensive services include:
- Complete maintenance and operation of the customer's system, including periodic system maintenance and testing.
- Long Term Maintenance, where Scientel Wireless technicians are permanently assigned to the system to perform routine maintenance and emergency repair/restoral.
- Periodic Maintenance Services, where Scientel Wireless performs pre-scheduled (monthly, quarterly, annual, etc.) maintenance and system performance evaluation.
- One Time System Performance Evaluation and Maintenance. System test results are presented to the customer with recommendations as to system optimization and preventative measures necessary to insure peak performance.
- Billing and Provisioning Services
Scientel Wireless offers 24-7 monitoring services of your network. Our technicians are on-call twenty-four hours a day to provide responsive, timely services in the event of an outage. Our service features include:
| Feature |
Feature Description |
| Availability & Alerting |
- Notification of device, sub-interface and port availability on IP network
|
| 24x7 Command Center & Telephone Support |
- Scientel's Command Center Engineers monitor the WAN environment and respond to alerts based on a predetermined escalation matrix. Scientel Wireless responds addressed issues within a 60 minute timeframe
- Certified Engineers provide answers to questions concerning the supported infrastructure
- Ticket management system for call tracking and problem resolutions lifecycle management
|
| Process & Log File Monitoring |
- Alert on stopped processes and provide remote start alternatives
- Monitor key Windows and other log files and generate alters based on configurable occurrences
|
| Hardware Monitoring |
- Scientel Wireless will receive hardware traps and respond to them accordingly
|
| Security Scans |
- Scan systems for known security vulnerabilities and provide alerts RF
|
| RF Spectrum Support |
- Support for RF spectrum interference including solution analysis
|
| Quarterly Health Report |
- Scientel Wireless will conduct a quarterly review and provide a report of the WAN environment to address:
- Performance trends, utilization, upgrade and maintenance requirements and performance of databases
- Identify software updates/patches as required
- Bandwidth utilization reports
|
